Shipping policy
Last updated: August 17, 2026
At VB Mega Mart, we know that when you've finally decided to fix your sleep, you don't want to wait around for it. This page explains exactly how we process, ship, and deliver your order — no fine print, no surprises.
Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding US public holidays).
Orders placed after 5:00 PM EST, or on a weekend or holiday, begin processing the next business day.
You'll receive an order confirmation email as soon as your payment is approved, and a separate shipping confirmation email with tracking once your parcel leaves our facility.
During high-volume periods — Black Friday, Christmas, or a major sale — processing may take an extra 1–2 days. We'll always post a notice on our homepage if that happens.
Shipping Rates & Delivery Times
United States
Shipping is free on all US orders. There is no minimum spend.
Service
Estimated Delivery
Cost
Standard Shipping
7–15 business days
FREE
Expedited Shipping
4–8 business days
$12.95
Delivery estimates are counted from the date your order ships, not from the date you place it. Please add the 1–2 day processing window to the estimates above.
We currently ship to all 50 US states, plus Puerto Rico and other US territories. Delivery to Alaska, Hawaii, and US territories may take an additional 3–5 business days.
International Orders
At this time we ship exclusively within the United States. We're working on expanding — join our newsletter to be notified when we open shipping to your country.
Tracking Your Order
Once your order ships, you'll receive an email containing your tracking number and a tracking link.
Please allow 24–48 hours for tracking information to become active. If your tracking number shows no movement after 48 hours, it usually means the carrier hasn't scanned the parcel into their system yet — this is normal and your package is on its way.
If tracking hasn't updated after 7 business days, contact us and we'll investigate immediately.
Split Shipments
If you order multiple items, they may arrive in separate packages on different days. This happens because our products ship from different fulfillment centers depending on stock location.
You will not be charged extra for split shipments. Each package will have its own tracking number, and you'll receive a separate email for each one.
Shipping Delays
Occasionally, factors outside our control can delay a delivery:
Severe weather or natural events
Carrier backlogs during peak season
Incorrect or incomplete shipping addresses
Failed delivery attempts
We'll always keep you updated by email if we're aware of a delay affecting your order. While we can't control carrier timelines, we will always work with you until your order is resolved.
Incorrect Address
Please double-check your shipping address at checkout. We can only amend an address before the order has shipped.
If you spot a mistake, email us immediately at Verybrilliantholdingllc@gmail.com with your order number and the corrected address.
If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you've confirmed the correct details. A reshipping fee may apply.
Lost or Stolen Packages
If your tracking shows "Delivered" but you can't find your parcel, please:
Check around your property — porches, side doors, mailboxes, and with neighbors
Wait 24 hours, as carriers occasionally mark parcels delivered slightly early
Contact your local carrier with the tracking number
If it still hasn't turned up, contact us within 7 days of the delivery date and we'll open a claim with the carrier and arrange a replacement or refund.
Damaged Items
We pack every order carefully, but transit damage occasionally happens.
If your item arrives damaged, email us within 48 hours of delivery with your order number and clear photos of both the product and the outer packaging. We'll send a free replacement or issue a full refund — your choice.
Please keep the original packaging until your claim is resolved.
Cancellations
You can cancel your order for a full refund any time before it ships — usually within the first 24 hours.
Once an order has entered fulfillment we can no longer cancel it, but you're still fully covered by our 30-Day Money-Back Guarantee. Simply return the item for a refund once it arrives.
Still Have Questions?
Our support team is available 24/7 and typically replies within a few hours.
Phone: +1 (302) 613-8894
Address: 206 Madison St, Delaware City, DE 19706, United States
Better sleep is worth waiting for — but not waiting too long. We'll get it to you.